Refund Policy:

At SpringHub Academy, we strive to ensure customer satisfaction with our courses and services. However, we understand that circumstances may arise where a refund is necessary. Our refund policy is as follows:

1. Course Refunds:

   - Full refunds will be provided if a cancellation request is received within 7 days of the course enrollment date.

   - Partial refunds may be issued for cancellations made between 8 and 30 days of the course enrollment date, subject to a processing fee.

   - No refunds will be issued for cancellations made after 30 days of the course enrollment date.

2. Service Refunds:

   - For services such as tutoring or counseling, refunds will be provided based on the unused portion of the service, prorated accordingly.

   - Requests for service refunds must be submitted within 30 days of the initial service date.

3. Digital Product Refunds:

   - Refunds for digital products such as e-books or downloadable content will be issued only if there are technical issues preventing access or if the product does not meet the description provided.

4. Refund Process:

   - To request a refund, customers must contact our support team with proof of purchase and a reason for the refund request.

   - Refunds will be processed within 7-10 business days of approval.

   - Refunds will be issued via the original method of payment.

5. Non-Refundable Items:

   - Certain items, such as non-transferable course materials or customized services, may not be eligible for refunds unless there are extenuating circumstances.

6. Exceptional Circumstances:

   - SpringHub Academy reserves the right to review and consider refund requests on a case-by-case basis for exceptional circumstances not covered by this policy.

By enrolling in our courses or utilizing our services, customers agree to abide by this refund policy. SpringHub Academy reserves the right to update or modify this policy at any time without prior notice.